Shipping policy
Last updated: April 20, 2026
1. Processing Time
All orders are processed within 2–5 business daysafter payment confirmation. Orders are not processed or shipped on weekends or public holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few additional days. We will notify you by email if there is a significant delay.
2. Shipping Destinations
We currently ship to the United States and select international destinations. If your country is not available at checkout, please contact us at eauair14@gmail.com.
3. Shipping Times & Rates
| Destination | Estimated Delivery | Notes |
|---|---|---|
| United States | 7–15 business days | Standard shipping |
| Canada | 10–20 business days | Standard shipping |
| Europe | 10–20 business days | Standard shipping |
| Rest of World | 15–30 business days | Standard shipping |
⚠️ Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons.
4. Shipping Carriers
Orders are fulfilled through our trusted supplier network and shipped via carriers such as ePacket, YunExpress, DHL, or equivalent, depending on your location and product availability.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website or via our store.
Please allow 3–5 business days after shipment for tracking information to update.
6. Customs, Duties & Taxes
VELORA is not responsible for any customs fees, import duties, or taxes applied to your order. These charges are the responsibility of the customer and vary by country.
We are not responsible for delays caused by customs clearance processes.
7. Lost or Stolen Packages
VELORA is not responsible for lost or stolen packages once confirmed as delivered by the carrier. If your tracking shows "delivered" but you have not received your package, please:
- Check with neighbors or building management
- Contact the carrier directly
- Reach out to us at eauair14@gmail.com — we'll do our best to assist you
8. Incorrect Address
Please ensure your shipping address is correct at checkout. VELORA is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at eauair14@gmail.com — we can only make changes before the order is processed.
9. Contact Us
For any shipping-related questions, please contact us at: 📧 eauair14@gmail.com